Burke Orthodontics - Huber Heights

alisha holbrook 2 months ago

Our experience was wonderful! Allison in Records did an amazing job with my son's intraoral scan and made him feel comfortable throughout the process. Maddie, our treatment coordinator, was incredibly knowledgeable and took the time to explain the treatment plan in great detail, answering all of our questions. Ashley at the front desk made check-in quick and seamless and was so friendly and welcoming. We truly appreciated the excellent care and outstanding customer service from the entire team!

Jenny 5 months ago

I’ve been coming to this office since I was a child, and now my daughter is a patient as well. The orthodontic care itself has been great, and we’ve been happy with the results. However, interactions with the receptionist over the phone have been consistently negative. The communication is often curt and comes across as disrespectful, which makes it frustrating to call the office. This has reached a point where I genuinely dread having to interact with the front desk. I value the care provided here, but I hope attention is given to improving the professionalism and tone of front office communication. UPDATE: After my initial review, the office reached out and management was very kind, professional, and easy to talk to. I appreciated their prompt response, apology, and willingness to address my concerns. While the original phone call interaction was frustrating, it does not reflect our overall experience. We’ve been very happy with the care my daughter has received and I appreciate how well the situation was handled in the end.

cindy wright 7 months ago

I got right in and taken care of right away. The gal who took care of me was very nice and explained all to me that we were going to be doing. They were very busy and there was only one Doc taking care of everybody. She did Amazing!! With everything they did with me I was still in and out in 20 minutes! 👍

Shanna Staten 9 months ago

I truly cannot say enough wonderful things about this orthodontic office. From start to finish, they made my daughter’s braces journey feel so special, but removal day was next level. The kids receive a full red-carpet entrance complete with a cowbell and cheering staff to celebrate their big moment before the braces come off. After her braces were removed, Dr. Burke crowned my daughter with a tiara and took photos to celebrate her brand-new, perfect smile. On the way out, she was given a special treat bag filled with all the goodies she had to skip during her braces journey. Every single detail was thoughtfully planned to make the kids feel celebrated, confident, and proud. Dr. Burke is truly the best orthodontist ever—kind, talented, and unforgettable. Congratulations on a very well-deserved retirement, and thank you for giving my daughter such an incredible experience and a lifelong smile!

Mary Hughes a year ago

Everyone in the office is extremely friendly, knowledgeable and fun. My 9yo started Invisalign today. Ortho Tech, Katie was wonderful. She explained everything to him along the way and frequently made sure to ask if he had any questions and ensured he was comfortable. Dr. Burkes time with him was minimal but impactful as he made sure to make a personal connection. As we were checking out, Brent, another tech who recognized him from his new patient appointment made it a point to come say hi and hype him up about treatment. I will highly recommend this office to all my friends and family.